°ÅÀÖ´óÈË°æappÔ¼ÅÚ

Your first point of contact - ITS Service DeskÌý

• Available for technology support, even during campus closures.
  • Ask questions via phone (216) 397-3005
  • Email: servicedesk@jcu.edu
  • Create a ticket atÌý
  • In-person & Webinar Training Sessions:
• Able to provide assistance on setting up and connecting to VPN, starting and using Zoom as well as many other technology questions.

For Students:

Technology Needs? Please fill out this short survey:

• Ìý
  • The Student Profiles gives you easy access to your academic record and provides links to useful °ÅÀÖ´óÈË°æappÔ¼ÅÚ services, including Financial Aid, Housing and registration.Ìý Part of Banner@°ÅÀÖ´óÈË°æappÔ¼ÅÚ ().
• • Canvas is the °ÅÀÖ´óÈË°æappÔ¼ÅÚÌýLearning Management System, providing faculty, staff, and students the tools and resources for face to face and online teaching and learning. Students can use Canvas to keep track of their course assignments and work with calendars, to-do lists, and the mobile app. All °ÅÀÖ´óÈË°æappÔ¼ÅÚ Faculty, staff, and students have access to Canvas by visiting .
• °ÅÀÖ´óÈË°æappÔ¼ÅÚ Digital Portal (Virtual Machines)
  • °ÅÀÖ´óÈË°æappÔ¼ÅÚ Digital PortalÌýis a website that allows you to log into a virtual desktop. These virtual desktops are similar to the lab and lectern computers on campus, and provide access to a variety of software including SPSS and ArcGIS.
    • Website:Ìý
• G Suite (Gmail, Calendar, Drive, Collaboration Tools, etc.)
  • °ÅÀÖ´óÈË°æappÔ¼ÅÚ Gmail: °ÅÀÖ´óÈË°æappÔ¼ÅÚ's Official Email System.

  • : Students get access to Google Drive with unlimited data storage space. It can be accessed from multiple devices with your °ÅÀÖ´óÈË°æappÔ¼ÅÚ Google account.
• • Respondus LockDown Browserâ„¢ is a custom browser that locks down the testing environment within Canvas.
• Zoom

For Faculty/Staff:Ìý

Technology Needs? Please fill out this short survey:Ìý

• Argos Web Viewer
  • Argos provides reporting based on data from Banner and other °ÅÀÖ´óÈË°æappÔ¼ÅÚ data systems (requires VPN to access from off-campus).
• • The Employee Dashboard gives you access to your °ÅÀÖ´óÈË°æappÔ¼ÅÚ employee record and provides links for time reporting and recent and past paycheck stubs.Ìý Part of Banner@°ÅÀÖ´óÈË°æappÔ¼ÅÚ (banner.jcu.edu).
• • Banner is the authoritative repository of key °ÅÀÖ´óÈË°æappÔ¼ÅÚ data, including student and academic records, human resource information, and financial records.Ìý Useful resources include:
    • Employee Dashboard: View your °ÅÀÖ´óÈË°æappÔ¼ÅÚ employee record and links for time reporting, paycheck stubs, and other services.
    • Advising: Access to student academic records
    • Grade Reporting: Enter midterm and final student grades
    • Admin Pages: Used to maintain and access data stored in Banner (requires VPN to access from off-campus)
• • Canvas is the °ÅÀÖ´óÈË°æappÔ¼ÅÚ'sÌýLearning Management System, providing faculty, staff, and students the tools and resources for face to face and online teaching and learning. Faculty can use Canvas to house course materials, including assignments, announcements, and tests.Ìý All °ÅÀÖ´óÈË°æappÔ¼ÅÚ Faculty, staff, and students have access to Canvas by visiting canvas.jcu.edu.
  • Canvas Training SlidesÌý(°ÅÀÖ´óÈË°æappÔ¼ÅÚ)
• Canvas Studio
  • ?
  • More at available online
• • Digital Workspace is a website that allows you to log into a virtual desktop. These virtual desktops are similar to the lab and lectern computers on campus, and provide access to a variety of software including SPSS and ArcGIS.
    • Website:Ìý
• Virtual Private Network (VPN) - Global Protect Client
  • VPN allows a °ÅÀÖ´óÈË°æappÔ¼ÅÚ faculty, staff, or student to access °ÅÀÖ´óÈË°æappÔ¼ÅÚ services and webpages through a secure connection utilizing your °ÅÀÖ´óÈË°æappÔ¼ÅÚ network credentials.
    • VPN needs to be connected to access personal and departmental drives, print to campus printers, access Banner Admin Pages, Argos, etc.
• G Suite (Gmail, Calendar, Drive, Collaboration Tools, etc.)
  • °ÅÀÖ´óÈË°æappÔ¼ÅÚ Gmail: °ÅÀÖ´óÈË°æappÔ¼ÅÚ's Official Email System.

  • : Faculty/Staff get access to Google Drive with unlimited data storage space. It can be accessed from multiple devices withÌýyour °ÅÀÖ´óÈË°æappÔ¼ÅÚ Google account.
• Network Drives
  • • H Drive is your personal drive contains your office computer's Desktop, Documents, Pictures, Downloads and Videos folder.
    • O Drive is your shared departmental drive.
• Phones
• LockDown Browser and Respondus Monitor
  • Respondus LockDown Browser® is a custom browser that locks down the testing environment within Canvas.
  • Register for the webinars:
• Office Equipment Release Form
  • If you are taking any technology equipment from your office home to allow from work from home, please complete the form to allow Information Technology Services to track the equipment.Ìý Please remember, any equipment taken home must be returned to your office.
• Other Resources
  • Articles
    • (byÌýAmy Kenyon from Duke University)

Updated: Jan 5th, 2021Ìýat 3:00PM.